PRIVACY POLICY

This website is operated by Soilmec Ltd. We are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom.

When you contact Soilmec Ltd about products or services offered or visit our website, you trust us with your information.

This Privacy Policy, together with our Cookies Policy explains how we use any information we collect about you and forms part of our Conditions of Website Use.

This privacy policy applies to personal information about:
• Visitors to our website
• Customers who purchase goods or services or create an account with us
• Our suppliers.

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity.

Website Visitors: The personal information we collect about you and how we use it.
You can visit and browse our website without providing your name or contact details.
Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.

We use cookies to analyse how our site is used by visitors and to provide some of the functionality – see our cookies policy for more information.

You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things:
• Download brochure and rig specifications.
• Request information
• Enter a competition
• Sign up for newsletters

When you enter a promotional feature or competition, we may also ask for details such as your name, address, email address and telephone number so we can administer the competition and notify winners.

We may use customer personal information in the following ways.

Enquiries and Information:
• to answer your questions or provide you with information you have requested;
• to keep you informed about our products and services
• to notify you about important changes or developments to our site or services;
• to link with social media sites and services, for example, for advertising purposes
• for general record keeping purposes.

If you sign up to receive updates or have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotions and what is coming soon.

We review the products and services and analyse the use of our website and the searches made on this and other websites. We use this information to tailor the marketing you receive from us, so it is as relevant as possible. This may include serving you with adverts on social media and other third-party websites.

Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third-party website. External sites will have their own privacy policies which you should read carefully.

We will retain your personal information for as long as needed for the legitimate business purposes described above.

Like most organisations, we engage service providers to run our website and IT systems for technical support and we work with many suppliers who provide products and delivery services to us.

We will only provide these companies with the information they need to deliver the service we have engaged them for, and they are prohibited from using that information for any other purpose.

We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers. We restrict access to personal information. Only employees who need the information to do their jobs have access to it.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or submit a query.

If you purchase items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

The remainder of the information is collected for our legitimate business purposes, which include:
• To keep in touch with current, past and prospective customers
• To monitor the use of our website and improve its facilities
• To identify suspected criminal activity and take appropriate action
• To protect and defend our rights.

When we collect personal information from you, we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.

Your information may be shared within the Soilmec Group for analysis and reporting.

If you have a query about this privacy policy or wish to exercise your rights, please contact us at:
Soilmec Ltd
New Lodge
Polebrook
Oundle
Peterborough
PE8 5LL

You can opt out of receiving marketing communications from us at any time by contacting our Marketing Manager at sophie@soilmec.co.uk.

If you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have a right to make a complaint to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate)
casework@ico.org.uk

This privacy policy was last updated in January 2021. Any changes to this privacy policy will be posted here. Please refer to this page regularly.